Crystal Zhang

Available for work · --:-- CET

Senior product designer for AI-powered healthcare products.

Senior Product Designer with 5+ years migrating enterprise insurance products off legacy infrastructure onto AI-integrated platforms, built with an . Currently at Verisk, building healthcare claims automation. Previously at Shopify.

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What I work in

Design systemsUI designInteraction designTypographyUser researchUX workshopsAccessibilityWCAG 2.1 AAFront-end development

Selected work

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Verisk Germany · Oct 2022 - Present 8 min read

0→1 agentic workflow, 85% faster claims

Claims that took hours of expert review now close in minutes. Owned from MVP to shipped product, off legacy infrastructure and under regulatory constraint.
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Verisk Germany · Oct 2022 - Present 9 min read

The claims platform behind 90% of the German market

LLM-backed replacement for legacy claims processing, live at 90+ enterprise clients. Recommendations medical and legal experts can govern and trust.
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Verisk Germany · Mar 2026 - Present 5 min read

A motor insurance MVP, full scope in one month

A new line of business, where every month without a product is ceded revenue. AI-accelerated prototyping, and the scope calls that kept v1 lean instead of late.
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Verisk Nordics · Decision Support 5 min read

Every complex claim decided the same way

Consistent decisions, so complex settlements stop leaking money. Extending a live platform, holding releases on schedule through every pivot.
Shopify internship representative cover
Coming soon
Shopify · Jan - Jul 2022

Design system work that became an official product

Shopify's first European design cohort. Usability and accessibility shipped at a scale where small gaps mean lost merchant sales.

Testimonials

Comments from the people I worked with, on how I think, decide, and hand work over.

Creativity with structure

"She brought a strong combination of creativity, structure, and user-focused thinking to the project. From wireframes and user flows to polished interface designs, she consistently delivered work that was both visually strong and intuitive to use."
Diego Linzalone Product Owner / Design Lead · Verisk Nordics

Craft and product sense

"Crystal brought a combination of technical craft and genuine product thinking. Even in a complex B2B environment like digital insurance claims, her interfaces were clean, accessible, and user-centered. I recommend her without hesitation."
Ibrahima Ly Product Owner · Verisk Med

Meticulous on the details

"What sets Crystal apart is her meticulous attention to detail and a deep understanding of user behavior, which results in designs that not only look aesthetically pleasing but also function seamlessly."
Nina Skorupka Product Program Manager · Verisk Germany

It became a real product

"This project ended up attracting a lot of attention around the company and very quickly, it became an official product with its own official team - with Crystal being part of it. Her insights on UX and UI were key to overcome design challenges and setting up the foundation and architecture of our product."
Quentin Verlé Design · Shopify

Systematic in ambiguity

"We collaborated on a project with a lot of ambiguity and she took it on with excitement, worked tirelessly to systematically break down the problem and easily collaborate with others to find solutions."
Catherine Witkin Senior Product Designer · Shopify

Experience

  • Leading AI-powered product design across claims automation, agentic workflows, and a medical expert system, shipped to 90+ insurance customers.
  • Designed a decision-support system for claims adjusters, blending data visualisation with intuitive UX to streamline complex adjudication workflows.
  • Contributed to merchant-facing product features within Shopify's design system, prototyping and validating flows for checkout and merchant onboarding.

Studio

Personal product concepts and AI explorations: defined, scoped, and prototyped. Also how I work in industries outside my day job. Each links to a full case study.

See work
Case studyAIProduct Risk

FluxOps

Catches product risk before the sprint starts.

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In progressAIDesign Systems

Aligna

Keeps the design system and the code in sync.

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Live prototypeHealthcareBooking

CuraCare

Find and book the right specialist in seconds.

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Case studyMobileNutrition

Forkful

A complete meal-logging loop, built for mobile.

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Coming soonConversational AIPortfolio

Vera

The conversational AI built into this site.

Coming soon

Systems

The token architecture and component foundations behind the work above. The decisions live in each case study; these are the systems themselves.

Process

Four things that hold across every brief I take on, from the first ambiguous conversation to a release a team can stand behind.

  1. AI on a systems foundation

    I build AI into products without losing the rigor underneath.

    • New AI features inherit tokens, components and patterns
    • A clear feasibility read before anything is proposed
    • Scoped so a team can actually ship it

  2. From ambiguity to shipped

    I'm at my best when the brief arrives ambiguous.

    • Vague requirements become a structured spec
    • Pressure-tested against user signals, not taste alone
    • A direction the team can commit to

  3. Stakeholder management

    I translate between business goals, design intent and engineering reality.

    • Tradeoffs made in the open
    • Risks surfaced before they become surprises
    • Expectations set early, alignment kept to launch

  4. Cross-functional shipping

    Embedded across teams, partnering with PMs and POs from idea to release.

    • Design reviews and shared standards
    • Mentoring that raises the bar around me